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I have problem with several computers and laptops. After making an in place upgrade, from Windows 7 SP1 and Windows 8. Into Device Manager, is shown with exclamation mark and error code I have try several solution and suggestions from Internet, however nothing helps. I put, companywide upgrade to Windows 10, on stand-by because of this problem. This problem not appears if I perform clean Windows 10 install.
This issue mostly can be caused by compatible issue. If so, try to install it under Windows 10 compatibility mode: Right click the installer of the driver, choose Properties, choose Windows 7 under Compatibility mode to install. In my experience, in place upgrades of an OS, are risky. If it were me, I would uninstall the device in device manager, then go through the registry and delete any reference to the DVD drive. Then scan for changes. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.
If you have feedback for TechNet Support, contact tnmff microsoft. Last Device Instance Id: Well, it is possible that the DVD drive just isn't compatible with Windows However unlikely that might be, it is possible. To know for certain, you can take one of the problematic PC's, and install windows 10, fresh. Select it, and let it go. If your worried about no product key for windows 10 and subsequent activation, you don't need to worry about it.
If the PC is currently up and running on windows 10, and shows as activated, Microsoft will remember that PC as being activated, and Activate it again. You don't even need to supply a reg key during the installation. At this point, you'll have just these options. If installing Windows 10 fresh solved the DVD problem, then the issue is with the upgrade.
Install windows 10, fresh, for every PC. Not ideal, I know, but it's your only choice really. You could try to upgrade the firmware on the DVD drive. In my experience, the manufacturer of the PC will not have the firmware, you will have to download the firmware from the DVD drive manufacturer. Keeping current on your OS is always desirable, but if a piece of hardware prevents the upgrade because of incompatibility, then it's not a choice.
But, installing a fresh copy of windows 10 on a problematic PC will definitively prove whether the hardware is incompatible or the upgrade just doesn't like porting over the DVD drive. For this knowledge alone, it's worth the time and effort to do it. There is a difference. But your stating that this is an issue across differing models of PC's and even differing vendors.
Which would mean that the DVD drives would be from different vendors as well. This several days I fully commit myself to resolve this issue and I tried various scenarios. Luckily PC if I could say luckily , this problem appear to my personal work, so I was able thoroughly to investigate this problem and I have some conclusions: On my machine, I have installed VMware 12 Professional. I had Windows 10 VM template, one of the first Windows 10 version. Also, today I have download the latest version of Windows 10 with included and I perform clean virtual machine installation.
The upgrade process might cause some of the DVD driver not working correctly, so please take a try to uninstall it, then download the related driver from the manufacturer, install it manually to check out. Whether you like it or not. Clean install windows 10 on everyone. I wouldn't do it en masse. After the upgrade, maybe forcibly change the drivers to a generic DVD driver. If you refuse to do the first choice, and you can't get the DVD drive to work with the upgrade, then you really have no choice at all.
YOu just can't do the upgrade. Those are your choices. Those are you ONLY choices. Like it, don't like it, doesn't matter. Ultimately, you will pick one of the 3. Obviously you don't like the answer, and that's fine. But yes, that is your only answer. Your problem is far too deep into the system to have a third party, here on the forums, to try and hand hold you through fixing it. Personally, I'm very adept at hacking the registry.
If it were me in your shoes, after proving to myself that windows 10 can indeed properly detect and use the hardware with a fresh install, I would comb through the registry, hive by hive, key by key, and delete any and all references to the DVD drive.
Office Office Exchange Server. Not an IT pro? Remove From My Forums. Windows 10 IT Pro. Sign in to vote. Hi everyone I have problem with several computers and laptops. Does anyone have idea? Tuesday, April 5, Hello, Please follow the answer of this thread: Hello This issue mostly can be caused by compatible issue.
Right click the installer of the driver, choose Properties, choose Windows 7 under Compatibility mode to install Regards, Regin Ravi. Sorry guys, its not working. I have tried this before.
Tuesday, April 5, 6: With chipset drivers, nothing changes. All of the laptops are relatively new. As I mentioned before, if I perform clean install or clean upgrade to not keep user data and apps. Of course, this is not solution, because I'll need to upgrade more than desktops, all over the company, via WSUS. Which I should be deleting? At first, I have a problem deleting the registry key.
I forcefully took the ownership and successfully remove the registry entry. But, now it's even worse. CD ROM with exclamation mark and error Wednesday, April 6, 6: Hi AleksandarB, Please take a try with the methods mentioned in the article below: Let us know if any further help needed.
Regards Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. Wednesday, April 6, 7: Thanks, but didn't help. Not to mention, all resolution are for any previous OS, except Windows Wednesday, April 6, This is from Event Viewer: Also, if you restart the computer in Safe Mode does the same "Code 19" occur? Edited by Xecros Wednesday, April 6, 6: Wednesday, April 6, 3: Yes, I thought about that, but there are too many desktops and laptops, with too many personal documents and application.
Also my plan was to make upgrade via WSUS. Luckily, I didn't approve this upgrade to all computers. I did try upgrading MB firmware and new drivers.
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